Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, post or reserve services, make a payment, write a review, communicate with other users through our Services or participate in any other interactive features of our Website and App platform. We also collect information when you participate in a promotion, contest or survey, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include basic user information (name, email address, address, phone number, photos, gender, and date of birth); horse/livestock or pet information; tax information (including social security number and income information for service providers) and any other information you choose to provide (including the content of any communications you send and receive through the Services). We also collect and store limited payment information from you, however, we do not store or have access to full payment card numbers as all transactions are processed by third-party payment processors.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including: Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services. Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information. Location Information: We may collect information about the location of your device each time you access or use certain features of our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below. Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.
Information We Collect from Other Sources
You may request to update, correct or delete information about you at any time by logging into your online account, calling us at 1-800-464-8128 or emailing us at support@MyBarnHelp.com and reviewing relevant questions regarding editing your profile. We may, however, decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law. If you wish to deactivate your account, please call us at 1-828-828-3683, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
When you first install or launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. We require location information to use certain features of our Services, so if you do not consent to this collection,you cannot use those features. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.
Cookies and Browser Settings
You may opt out of receiving promotional emails from MyBarnHelp.com by following the instructions in those emails. If you opt out, we may still send you Service-related emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Cookies and Browser Settings